Problem 1

Plant analyzers and/or sample systems that do not perform as expected
HOW CAE solves these problems:
CAE's way to ensure that the given analyzer/system achieves the expected performance is by recommending modifications based on a systematic approach to narrow down the source of the problems.
CAE will dispatch experienced personnel for a FREE SITE VISITS*(1) and issue a non-bias evaluation report. In the report, we will provide a comprehensive diagnosis of the problems found and guaranteed recommendations. Should during the visit our expert are able to resolve the problem on the spot, he will carry out the REPAIRS FREE OF CHARGE*(2).
The recommendations provided by us will be under a non-bias approach, which will be based
on, but not limited to:
a) A comparison between the result of the latest process data collected through a detail site audit, and the one used on the existing system design.
b) The result in reviewing the existing system based on the actual plant safety and design specification.
c) Our 14 years of accumulated experience in the system design business for on-line process analyzers.
After the recommended changes are implemented and the modified system is installed, to ensure that the system performs as it is expected, CAE will put it through an SAT (Site Acceptance test). Only then, after the system has successfully passed the SAT, CAE will hand over to the client.
This is the way that in CAE we guarantee customer satisfaction.
1) Terms and conditions apply.
2) Various terms and conditions apply such as:
(i) Depends on the availability of necessary spare parts by the client.
(ii) Repair must be carried out and finishes within 2 hours of the first visit of site work.
(iii) Changes on the sample system can be made on the spot.
WHAT causes these problems?
The most common reason why this "Problems" happened could be due to:
a) Wrong selection of analyzer and/or sample handling system design flaws due to incomplete/incorrect/ wrong interpretation of process data.
b) Not able to anticipate potential problems and prevent it happened during the design stage, due to lack of experience in the design of sample handling systems.
c) Due to the budget constrain, the sample handling system design went through a "cut corner" measures, which has produced a sample system that does not meet the basic philosophy of engineering design.
d) The analyzer and/or Sample handling system have not been modified as per the latest change of process.
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